FAQ's
Shipping
What are your shipping options?
We use Royal Mail to ship our gifts. On a tracked service.
48 hour Tracked Service - £4.50
(within 48 hours if ordered before 2pm)
24 hours Tracked Service - £6.80
(1 business day if ordered before 2pm)
International Shipping
9 - 14 days - £15.80
Do you offer free delivery?
Yes we do. Free delivery on orders over £50.
We value our customers and to say thank you we endeavour to give you discounts where possible and what better way than first class free shipping with orders of over £50.
I'm sending this as a gift to someone, will a reciept or indication of the price be included?
We never include pricing on receipts or inventory / packing slips inside any of our boxes and none of our products include price tags.
How long will my order take to arrive?
If ordered by 2pm on a weekday using the standard delivery service your order will be delivered to its recipient within 2 business days. If purchased using our express service your order will be delivered within 24 hours. On a weekend and bank holiday your order will be posted the following working day. Once shipped you will receive an email from our chosen courier which will include tracking details for your order.
What if I need it there on a specific day?
Contact us prior to placing your order to confirm and then again with your order number.Please note during busy periods we may be unable to ship on a specific date.
Where do you ship?
We ship anywhere in the UK, Ireland, Europe and across the World! Just enter your destination during checkout and the shipping cost will be calculated.. Please note, we are unable to ship chocolate to Germany and Norway!
Do you ship as shown?
Of course! Our boxes are intended to be kept: they’re the perfect home to hold keepsakes, memories and anything else you may need a little safe box for. Each box is shipped inside a mailer box, so it stays nice and pretty.
Do you offer a pick-up option?
Unfortunately we do not offer a pick up option.
SHELF LIFE
What is your shelf life
All of our product will have a shelf life of at least 1 month.
With seasonal gifts (Christmas, Valentines Day, Easter etc.) we will ensure that these have at least 3 months for all our customers that are super organised and like to get their gifts sorted well in advance!
Returns
What's your return policy?
Unless damaged, it is incredibly rare that we will ever have to refund a box, however if for any reason you are not 100% happy with what has been purchased it is important for us to reach a happy solution which does not include us loosing your custom. (but trust us, they’ll love it).
Trade Enquiries
Do you sell to trade customers?
Yes we do, but only to a small selection. We do not sell to other online based businesses just companies with physical stores (with exception to a few) if you would like to enquire about setting up a trade account please email trade@thechocolategift.co.uk
Everything Else
What is the size of each box?
Our hampers come in two sizes:
MIDI //240 x 240 x 95 MMMAXI // 305 x 305 x 105mm
Our letterbox gift is:
LETTERBOX // 310 x 220 x 50 mm
Do the boxes come with a note?
Each gift can include a personal note for you if you wish, this message is added to the gift receipt that is included in the parcel. You simply provide us with your message during checkout.
What's inside each box?
Each selection of products that you have purchased comes safely wrapped and placed inside a branded mailer box. You can include a personal message too. We also sometimes include a little extra gift from us.
Do the products ever change?
We’re constantly innovating and updating our range to offer our customer new and exciting gifts, we pay attention to offering gifts which are suited to each season and holiday period.
Got another question?
Anything that we haven’t been able to answer in our FAQ you can contact us via chat, email orders@thechocolategift.co.uk or use the form below.
Contact Us
Got another question? Simply fill in the form below.
